eSign Application and Issuance

Application Process

For ease and convenience in the eSign application process, an applicant can select either Capricorn eKYC, Online Aadhaar OTP, or Online Aadhaar Biometric mode of application for eSign. The Capricorn eKYC application form for availing of eSign signing services is printed, signed with blue ink by the applicant, and submitted with all required documents. A video recording would be done to process eSign.

Application and documents will be verified by RA. Once your verification is completed, an email will be sent to the registered email address of the applicant, which contains a link to generate an eSign. An Auth Key will be sent to the registered mobile number of the applicant. To avail of eSign signing services, an applicant will have to click on the provided link and enter the provided Auth Key, then accept the terms and conditions mentioned in the mail.

eSign.Network holds the right to reject an application if an applicant fails to complete the verification process. eSign.Network complies with safe and secure eSign issuance and renders an easy and convenient platform to avail of various electronic signing solutions.

Verification and Issuance

A video recording would be done to process eSign. Application and documents will be verified by the Registration Authority (RA). Upon successful verification, an email containing a link to generate the eSign will be sent to the applicant's registered email address. Additionally, an OTP will be sent to the applicantants registered mobile number.

To avail of eSign signing services, applicants must follow the provided link, enter the Auth Key provided, and accept the terms and conditions outlined in the email.

Please note that eSign.Network reserves the right to reject applications if the verification process is not completed satisfactorily. We ensure compliance with secure eSign issuance and provide a user-friendly platform for accessing electronic signing solutions.

Data Confidentiality

At eSign.Network, we prioritize the confidentiality and privacy of our customers' data and information related to their transactions, unless disclosure is mandated by law. We safeguard all essential and sensitive personal data provided by users. Additionally, customers are required to uphold the privacy of their information.

Exclusions

eSign.Network does not retain the following confidential information:

• ✔Subscribers information in the eSign
• ✔Content of this CPS
• ✔ Information on the eSign.Network on the official website

In case the information is leaked or branched from some unwanted or unauthorized entity that is beyond our control, then eSign.Network shall not be held responsible for the same.

Changes in Terms and Conditions

We do not make any changes or updates arbitrarily. We follow the laws and regulations of the Government of India in our agreement. All the changes, updates, and various official modifications of our website are made as per the instructions of the Government of India. We regularly update our CPS on the website. The responsibility of checking and being informed about the changes or updates made in the agreement lies with the users.

Fees

We have mentioned the fee structure of eSign on our official eSign.Network website. eSign.Network solely reserves all rights to make any change in the fees we charge for our eSign signing services. Such charges will be effective immediately after providing them on our official website. eSign.Network does not charge for service access, revocation of eSign, or information regarding the status.

Intellectual Property Rights(IP)

eSign.Network holds the sole and absolute right over its Intellectual Property, which includes but is not limited to the eSign, software, firmware, hardware, CPS, Copyrights, Trademarks, and eSign.Network documentation, proprietary processes, and methods developed and deployed, whether disclosed or undisclosed. Any other entity is prohibited from interfering with or reverse-engineering the technical implementation of our eSign service in a manner that isnt permitted in this CPS. In case of violation of the above-stated statement, legal action would be taken.

Security Audits

eSign.Network has made the provision to record every event related to the safety and security of its system in an audit log file. Some of the events, such as a change in the eSign creation process, log-in and logoff attempts, system start-up and shutdown, etc, are recorded. Highly critical logs shall be reviewed daily. Moderately critical logs shall be reviewed weekly, and low critical logs shall be reviewed monthly. All audit logs are protected with read-only permissions to prevent any modification to the logs.

Refund Policy

eSign.Network does not offer any refund for any service that we provided to our customers. In case eSign.Network does not allow access to its service to an applicant who has paid the fees for their service; in that case, a refund will be provided.

User Consent

By providing all your essential data or personal information, and details on our website, you automatically permit us to store your necessary information. Our use of your data is mentioned in our privacy policy, and we will never share, sell, or exchange your information with any third party for marketing or any other purposes without user consent. We can only access, investigate or use your data if there is a suspicion of any illegal activity to comply with the legal process.

Liability Disclaimer

By providing all your essential data or personal information, and details on our website, you automatically permit us to store your necessary information. Our use of your data is mentioned in our privacy policy, and we will never share, sell, or exchange your information with any third party for marketing or any other purposes without user consent. We can only access, investigate or use your data if there is a suspicion of any illegal activity to comply with the legal process.

Indemnity

You can defend, indemnify, and hold harmless eSign.Network and its affiliates, partners, employees, contractors, directors, service providers, service operators, and representatives from all claims, detriments, losses, liabilities, and other expenses that may occur due to your access and usage of the service or any misuse/harm.

Financial Responsibility

eSign.Network does not offer any warranty for the financial transactions performed for creating eSign by eSign.Network between the user and the relying parties. The subscriber of the eSign service and the relying parties would be responsible for the loss, detriment, damage, or any consequence arising out of such transactions.

Dispute Resolution

eSign.Network generally resolves any dispute arising with the user within 30 days. If the dispute is not solved within 30 days, it will be sent to CCA.