WHY ESIGN VERIFICATION FAILS AND HOW TO FIX IT?
Why eSign Verification Fails and How to Fix It?
You're seconds away from signing an important document. You enter the OTP, click Verify, and suddenly, the eSign verification failed.
Frustrating, isn't it?
eSign has made document signing faster, easier, and completely paperless. Today, it is widely used for banking, business agreements, compliance filings, government services, and countless other digital transactions. However, none of these processes can be completed unless your identity is successfully verified.
While eSign verification usually takes only a few moments, failures can occur due to
The result? Delays, confusion, and sometimes missed deadlines.
Let's know the most common reasons why eSign verification fails and the practical steps you can take to get your signing process.
Does eSign Require Verification?
Yes, eSign requires verification before a document can be signed electronically.
An eSign is applied in a digital environment where the signer's identity must first be authenticated. This verification step ensures that the person signing the document is genuine and authorized to do so.
The verification process varies depending on the mode selected by the user. For example, eSign.Network offers multiple verification options, including:
Aadhaar OTPAadhaar BioAadhaar FaceAadhaar IrisCapricorn eKYCThe verification method you choose determines how your identity will be authenticated during the signing process.
Why Aadhaar eSign Verification Fails?
Some common reasons for eSign verification failures include:
1. Incorrect Details
If the information entered during verification does not match the records available with the verification system, the authentication request may fail.
2. Problems with the Mode
Each verification method has its own requirements.
Whether you choose Aadhaar OTP, Aadhaar Face, Aadhaar Bio, Aadhaar Iris, or Capricorn eKYC, if you fail to fulfil the requirements of the selected mode, verification will fail.
3. Internet Connectivity Issues
A weak or unstable internet connection can interrupt the verification process and prevent authentication from being completed.
4. Browser or Device Issues
Using an outdated browser, denying camera permissions, or accessing eSign from an unsupported device can sometimes lead to verification errors.
5. Camera or Biometric Capture Problems
For Face, Iris, or Biometric verification, poor lighting, unclear images, or improper biometric capture can result in authentication failure.
6. Temporary Technical Errors
Sometimes the issue may be caused by temporary server downtime, maintenance activities, or high traffic on the authentication platform.
7. Session Timeout
Taking too long to complete the verification process can cause the session to expire, requiring you to start again.
How to Fix eSign Verification Failures?
Most verification issues can be resolved with these few simple steps.
1. Check Your Details
Before starting the verification process, ensure that all the information entered is accurate and matches your official records wherever applicable.
2. Use the Correct Verification Method
Make sure you select the verification method that is most suitable for you and complete all the required authentication steps carefully.
3. Ensure a Stable Internet Connection
A poor internet connection can interrupt the verification process. Switching to a more stable network and trying again often resolves the issue.
4. Allow Required Permissions
If you're using Aadhaar Face, Aadhaar Iris, or Aadhaar Bio verification, ensure your device has the necessary camera or biometric permissions enabled.
5. Use an Updated Browser
An outdated browser can sometimes cause compatibility issues. Using the latest version of Chrome, Edge, or another supported browser can help avoid verification errors.
6. Restart the Process
If your verification session has expired or timed out, simply start a fresh eSign session and complete the verification steps again.
7. Try Again After Some Time
If the issue is caused by temporary server or system problems, waiting a few minutes and retrying the verification may solve the problem.
8. Contact Support
If the verification continues to fail despite multiple attempts, contact the eSign service provider.
eSign not working? If you get your esign services from esign.network, you can avail support anytime you need.
Final Words
eSign has made document signing faster, more convenient, and completely paperless. However, before any document can be signed electronically, your identity must be verified successfully. When this verification step fails, it can delay the entire signing process and create unnecessary frustration.
The good news is that most eSign verification failures are caused by common issues. Identifying the root cause and following a few basic troubleshooting steps is often enough to resolve the issue.
FAQ
1. Why does eSign verification fail?Facing eSign Process Issues? Here are some reasons behind eSign verification failure:
1. Incorrect personal details entered during the process
2. Mismatch in Aadhaar or registered information
3. Weak or unstable internet connection
4. Browser compatibility issues or outdated browser version
5. Incomplete or interrupted verification steps
6. Temporary technical issues on the service provider's side
7. Issues with selected verification method (Aadhaar OTP, Aadhaar Face, Aadhaar Bio, Aadhaar Iris, or eKYC)
8. Device or permission-related problems (camera, biometric access, etc.)
2. How can I fix eSign verification problems?Here are eSign error solutions:
1. Double-check all entered details for accuracy
2. Ensure Aadhaar and registered information match correctly
3. Switch to a stable internet connection
4. Allow required permissions (camera, biometric access, etc.)
5. Restart the eSign verification process if it times out
6. Try again after some time if there is a server issue
